EMUMAIL FAQ & Glossary

• What are EMU Installation Services?
• What is EMU Priority Support?
• What are the different types of Software Upgrades?
• What do I write in "Upgrade Details"?
• What is EMU's Messaging Suite?
• What are the differences between the product 'Editions'?

What are EMU Installation Services?:

EMU provides installation services for your licensed software for $200/hour for up to 3 hours. Installation lasting longer than two hours is billed at $175/hr. Installation fee is refundable with purchase of EMU Webmail, Service Provider Edition -and- a Priority Support contract.

What is EMU Priority Support?:

Priority support, renewable in one year terms, allows unlimited email support, four instances of phone support, plus free access to any upgrades we release during its one year term.
 
Priority Support Suscription cost:

• 25% of the current software purchase price if bought within one month of the software purchase.
• 35% of the current software purchase price if bought within two months of the initial sale, or if PS has lapsed within that time.
• 45% of the current software purchase price more than two months past the initial sale or the date the previous PS contract has lapsed.

What are the different types of Software Upgrades?

There are a couple different options when upgrading your EMUMAIL product license. You may upgrade the Software Version, Software Edition, or both.

• Upgrading Versions moves you from an earlier release to a more recent release, such as upgrading from Webmail 3.0 to Webmail 4.7. Upgrading with this method gets you access to the latest, more feature-rich, flexible, and stable, versions of your favorite EMUMAIL products.
• Upgrading Editions moves you from a smaller license to a larger license. For example, over time you might find that your business has out grown its Corporate Edition license. Upgrading Editions is our way of allowing you to step up services to your customers without having to purchase a whole new suite of software. When you upgrade your Software Edition, we only charge you the difference in price from your previous Edition, but it must be the same Version.

What do I need to list in "Upgrade Details"?:

When you are upgrading your EMUMAIL product license and have any special upgrade requests that EMU Sales needs to be made aware of, list them here.
 
For example, if your product upgrade needs to include an increase in the amount of supported CPU's, if you wish to switch OS's with your upgrade, etc.

What is EMU's Messaging Suite?:

EMU's Messaging Suite is a complete, all-in-one messaging package which includes the latest versions of Webmail, Web Calendar, and WAP Mail, plus a 1-year Priority Support Contract.
 
As with other EMU products, the Messaging Suite is available in several Editions, each designed to meet different business needs. For information on the various products included in the Messaging Suite, please visit our Solutions section.

What are the differences between the product 'Editions'?

EMU products come in a variety of Editions to ensure you buy only the license and options that fit your business needs.

• Lite Edition
  1 domain with unlimited users, no branding control
  
• Small Business Edition
  Full branding control, up to 5 domains, up to 100 users/CPU
  
• Corporate Edition
  Full branding control, up to 5 domains, up to 2,500 users/CPU
  
• Service Provider Edition
  Full branding control, unlimited number of domains, unlimited users/CPU

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